| A Targeted Approach to Improving Dealership Service Operations |
Since 1999, both dealers and manufacturers have trusted Service Operations Specialists to achieve full potential in
their service departments. The modern automobile dealership service department faces a dynamic and adverse
market which creates some enormous challenges:
We have developed proven techniques and tools to overcome these challenges and realize true success. We focus
our efforts through four channels:
their service departments. The modern automobile dealership service department faces a dynamic and adverse
market which creates some enormous challenges:
- Produce more work without the ability to grow the size of the facility.
- Regain the customer pay maintenance market to compensate for the decrease in repair work.
- Compete with the aftermarket retailers for the convenience and price customer, particularly the "Quick
Service" business. - Become the primary profit center for the dealership.
- Go beyond customer satisfaction and create a level of owner loyalty that keeps customers coming back for all
their needs.
We have developed proven techniques and tools to overcome these challenges and realize true success. We focus
our efforts through four channels:
- In-dealership consulting that is not "one-size-fits-all"; rather, it is targeted, focused and customized to the
individual needs of the dealership. - Facilitation of training by experts who have extensive retail backgrounds.
- Design and development of training that is truly applicable and relevant to service managers and advisors.
- Corporate consulting for strategic initiatives, field force support, and implementation.
© 2008 Service Operations Specialists, LLC
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